Frequently Asked Questions
Everything you need to know about your Rescue Spa experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for skincare products?
We accept returns on unopened and unused products within 14 days of purchase. Due to hygiene standards, we cannot accept returns on items that have been opened or tested.
Do you offer international shipping?
Yes, Rescue Spa ships to select international destinations. Shipping costs and delivery times vary by location and are calculated at checkout.
How do I know which products are right for my skin type?
We offer complimentary virtual consultations and detailed product descriptions. You can also contact our licensed estheticians via email for personalized recommendations.
Are your products authentic and authorized?
Absolutely. We are an authorized retailer for every brand we carry, ensuring that all products are 100% authentic, fresh, and stored in a temperature-controlled environment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and PayPal for a secure and seamless checkout process.